Rosedale recently opened up at 1427 Pine Ridge Road in Naples. Dominic stopped by one afternoon to get lunch take-out. It took longer than he expected.
He had ordered an Italian Sausage Sandwich, which he enjoyed. He did say he would not order it because it was too messy to eat with your hands. I ordered a Margherita Pizza, which was very tasty. Neither one of us was overwhelmingly impressed, but when we heard that our friend and Camp Bow Wow customer Mark, had joined their team, we knew we had to try it again!
Last week, we were in the area and decided to grab a bite. Unfortunately, it was Mark's night off. When we walked in, there were a few other patrons, but within minutes, we were the only customers in the restaurant. Even though I could have ordered something different, I ordered the Margherita Pizza. I can eat pizza every day so its hard for me to pass it up when I see it on the menu. Dominic ordered the Rigattoni Pasta with Vodka Sauce and Meatballs.
Although we were the only customers in the restaurant, we had to call out for the server so that we could get our waters refilled and so that we could receive a basket of bread. Dominic We were somewhat surprised when Dominic did not get a salad with his pasta, but since not all restaurants include a salad with your meal, it was no big deal.
When Dominic's meal arrived, it came with sausage instead of meatballs. We waited for the waitress to check to see if everything was good with our meal, but no one came. I finally got up and let her know there had been a mistake. By the time the meatballs arrived, Dominic had pretty much finished his meal.
On a positive note, both entrees were very flavorful. Dominic enjoyed the Vodka Sauce and my pizza's ingredients were obviously fresh. The problem is NOT the food. It's the service.
We believe it was the owner that was nearby our table and quickly passed by to ask if we were doing well. We said "yes" since by then, our glasses were full and we were enjoying our food, but I feel, he could have asked for more "in-depth" feedback as to our experience.
The next day, I saw our friend Mark and let him know about our experience. We truly hope they can re-train their staff and turn things around because they have a good product, but customer service is crucial!
He had ordered an Italian Sausage Sandwich, which he enjoyed. He did say he would not order it because it was too messy to eat with your hands. I ordered a Margherita Pizza, which was very tasty. Neither one of us was overwhelmingly impressed, but when we heard that our friend and Camp Bow Wow customer Mark, had joined their team, we knew we had to try it again!
Although we were the only customers in the restaurant, we had to call out for the server so that we could get our waters refilled and so that we could receive a basket of bread. Dominic We were somewhat surprised when Dominic did not get a salad with his pasta, but since not all restaurants include a salad with your meal, it was no big deal.
On a positive note, both entrees were very flavorful. Dominic enjoyed the Vodka Sauce and my pizza's ingredients were obviously fresh. The problem is NOT the food. It's the service.
We believe it was the owner that was nearby our table and quickly passed by to ask if we were doing well. We said "yes" since by then, our glasses were full and we were enjoying our food, but I feel, he could have asked for more "in-depth" feedback as to our experience.
The next day, I saw our friend Mark and let him know about our experience. We truly hope they can re-train their staff and turn things around because they have a good product, but customer service is crucial!
I agree! the whole idea to dine out is to have a great time, being served with a smile and attentiveness and great food. Ans sometimes a waiter can ruin your whole night with bad attitude,and inattentiveness.
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